Privacy Policy

Last Updated: [03-11-2023]

Metro City Packers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when you use our packing and moving services.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, address, phone number, and email address. We collect this information when you request a quote or make a booking.
  • Payment Information: When you make payments for our services, we may collect billing information such as your credit card details, billing address, and other relevant payment information. Please note that we do not store credit card information on our servers.
  • Order Details: We may collect information about the services you request, such as the origin and destination addresses, moving date, and other relevant details.
  • Communication Information: We may collect information related to your communication with us, including emails, chat messages, and phone call recordings for quality and training purposes.
  • Website Usage Information: We may collect information about your interactions with our website, such as IP addresses, browser type, pages visited, and cookies. This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our packing and moving services as requested.
  • To communicate with you, including responding to your inquiries and sending service-related updates.
  • To process payments for our services.
  • To improve our services and website.
  • To comply with legal and regulatory requirements.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services. These providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose your information if required by law, government agencies, or to protect our rights and interests.

4. Data Security

We take the security of your information seriously and have implemented technical and organizational measures to protect it. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your login credentials and other personal information.

5. Your Choices

You have the right to access, update, or delete your personal information in our records. You can do this by contacting us at [contact information]. You may also choose to opt out of receiving marketing communications from us.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. When we make changes, we will revise the “Last Updated” date at the top of this policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [+916380777821].

By using our packing and moving services, you agree to the terms of this Privacy Policy.

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